Vortex Sound Research

Hi there, I'm not too sure if this is the correct subreddit so I apologize in advance.

I'm looking to set up my piano to my computer to use a program called Synthesia but I've tried troubleshooting and can't seem to get it going. I'm using a desktop that has USB 2.0 & 3.0 available on a Windows 10 OS, the only available midi connection to use for this piano model is the USB type. To plainly put it, whenever I plug in my piano into the USB I don't get any notification about a new device or anything like that and when I look on the Device Manager nothing changes either. If someone could help me out or refer me to something that may help, I would greatly appreciate it!