Vortex Sound Research

Hey! I just got my Modal Skulpt, and there seems to be no audio from neither the Line out, nor the headphone jacks. There is slight white noise coming through though, and all the nobs and keybed seem to work. Turning the volume even increases or decreases the noise level. It responds through the app an everything, ive even tried a factory reset, and running through various audio outputs and cables to no avail. Seems very similar or identical to this issue on the Modal Craft: https://youtu.be/wRgHkRVZ7L4

Anyone know a clever fix by any chance? Ive contacted Modal customer support, and wait for their answer.