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+--- Thread: Anyone had to go through customer support for the polybrute (/showthread.php?tid=31947)
Anyone had to go through customer support for the polybrute - SynthWizard - 02-09-2022
Anyone had to go through customer support for the polybrute
<!-- SC_OFF --><div class="md"><p>So it's still within the 1 year warranty but one of my 1st oscillator triangle voices just completely went out. It's very quiet and comes in with the metalizer. I recalibrate everything and the vcfs and vcos separately multiple times and even brought the software back to 1.0 but it's not coming back. It came back a few times and I thought it was just the new firmware but after hearing it go out in the 1.0 version, I started to panic.</p> <p>I already let arturia know about it and im not gigging or need anything done asap but generally what should I expect from customer support. Also I don't have the original box. Genuinely I'm hoping it's something as simple as sending a voice card to swap out but I can understand if they wouldn't.</p> <p>I'm really hoping they come in clutch cause it's gonna make me really sad if they don't</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/Entire_Jaguar_1406"> /u/Entire_Jaguar_1406 </a> <br/> <span><a href="https://www.reddit.com/r/synthesizers/comments/so202c/anyone_had_to_go_through_customer_support_for_the/">[link]</a></span> <span><a href="https://www.reddit.com/r/synthesizers/comments/so202c/anyone_had_to_go_through_customer_support_for_the/">[comments]</a></span>