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<!-- SC_OFF --><div class="md"><p>A month or so ago I bought a Novation Launchpad Mini III to use as a launcher for Algoriddm DJay and Ableton. I found that the launchpad was doing something weird when launching loops on Djay and Novation support quickly identified this as the fact that the launchpad sends out midi signals on 2 channels and Djay was action on both signals.</p> <p>Fast forward 2 weeks and I get a notification of a firmware update into which Novation had added a fix for my specific problem.</p> <p>Not only was I stunned that they had made this update, made it so quickly but also that they had the systems in place to allow them to notify me once it was fixed.</p> <p>These guys are amazing and I just want to share my elation at how good the customer service is that I have experienced.</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/Bright-Intention3266"> /u/Bright-Intention3266 </a> <br/> <span><a href="https://www.reddit.com/r/synthesizers/comments/yxhqyr/today_novation_stunned_me_and_i_have_to_write/">[link]</a></span> <span><a href="https://www.reddit.com/r/synthesizers/comments/yxhqyr/today_novation_stunned_me_and_i_have_to_write/">[comments]</a></span>
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