Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Another Pittsburgh Modular Customer Service Experience
Staff
#1
0
0
Another Pittsburgh Modular Customer Service Experience

So my SV-1 was acting all types of crazy and never held tune so I contacted PM, had some back and forth emails and decided best I sent it off to them, expecting a hefty bill for repairs.

Turns out it was one from the first production run from 2016! They raplaced an IC in the oscillator core, rerouted some traces, installed missing circuitry updates and run it through full recalibration, retuning, and testing... ALL I HAD TO PAY WAS POSTAGE! And they even threw in a updated MIDI cable.

These guys are absolute champs of customer service.

submitted by /u/unnapurrrna
[link] [comments]
Reply


Forum Jump:

[-]
Private Messages
Please login or register to use this functionality.

[-]
Who's Online
There are currently no members online.

[-]
Latest Threads
Ripple Delay, QSynthi, NastyVCS mkII: Fr...
Last Post: SynthWizard
Today 04:14 AM
» Replies: 0
» Views: 9
Studio Deals from RME, Tascam, and IK Mu...
Last Post: SynthWizard
Today 04:14 AM
» Replies: 0
» Views: 9
Erica Synths announce EDU DIY Labor
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Z&H Designs: New pro-audio brand
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Massenburg Design Works unveil immersive...
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Musik Hack update Master Plan plug-in
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Modartt launch Bösendorfer 280VC for Pia...
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Replay Box re-amper from United Studio T...
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9
Behringer Copying The Elka Synthex Synth...
Last Post: SynthWizard
Yesterday 09:21 PM
» Replies: 0
» Views: 9