Anyone had to go through customer support for the polybrute

[SynthWizard]

0			0

Anyone had to go through customer support for the polybrute

So it's still within the 1 year warranty but one of my 1st oscillator triangle voices just completely went out. It's very quiet and comes in with the metalizer. I recalibrate everything and the vcfs and vcos separately multiple times and even brought the software back to 1.0 but it's not coming back. It came back a few times and I thought it was just the new firmware but after hearing it go out in the 1.0 version, I started to panic.

I already let arturia know about it and im not gigging or need anything done asap but generally what should I expect from customer support. Also I don't have the original box. Genuinely I'm hoping it's something as simple as sending a voice card to swap out but I can understand if they wouldn't.

I'm really hoping they come in clutch cause it's gonna make me really sad if they don't

submitted by /u/Entire_Jaguar_1406
[link] [comments]