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<!-- SC_OFF --><div class="md"><p>Has anyone actually received tech support from Roland recently? I've sent in 4 requests over the past 5 weeks and they haven't responded. It seems very strange to me, because I'm trying to get support for a fairly new purchase and my product is listed as one that they provide direct support.</p> <p>I've attempted support via the official link (while logged into my Roland account) here. Two were "support" requests, and one was a "service" request.</p> <p><a href="https://www.roland.com/backstage/#/support">https://www.roland.com/backstage/#/support</a></p> <p>And a final 4th time directly via their Zendesk interface just to see if that made a difference:</p> <p><a href="https://rolandus.zendesk.com/hc/en-us/requests/new">https://rolandus.zendesk.com/hc/en-us/requests/new</a></p> <p>All four times I received a confirmation email (the standard one from Zendesk) that says my request has been received and will be reviewed.</p> <p>But... no reply, and 5 weeks seems like a long time.</p> <p>As far as I can tell, there's no other way to contact Roland.</p> <p>Anybody out there have better advice?</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/Jammalammer"> /u/Jammalammer </a> <br/> <span><a href="https://www.reddit.com/r/synthesizers/comments/eg2z93/roland_tech_support_does_it_exist/">[link]</a></span> <span><a href="https://www.reddit.com/r/synthesizers/comments/eg2z93/roland_tech_support_does_it_exist/">[comments]</a></span>
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